Since this week, OpenFlight is unable to connect to the drone using 4G. I did everything, factory reset, update latest versions etc but still nothing. “Waiting for authentication token”. Drone is “connected to parrot servers”
FreeFlight7 still connects fine. What is going on here?
Hi I went through the same reset procedures as yourself to resolve waiting for server on the left side or 4g connection refused by provider messages on the right side on the cellular access page these messages came at different times during troubleshooting I used the help and connection logs were sent , initially dismissed as a 4g provider issue I installed another sim sent a second request when results were the same , they have since responded on Thursday saying it seems the drone is not able to connect to the 4g network can you send another support request which I did and am awaiting an update I’m going to email again today
@Akaaba Thanks for checking. Unfortunately we’re running into a connectivity problem again. The behavior is interesting:
Context: The drone is in a box far outside wifi range. The last time we had it in wifi range was 6 days ago.
We turned on the drone
We started the remote controller and opened OpenFlight. It would hang at “Connected to Parrot servers”
We closed OpenFlight and started FreeFlight7. It would briefly (less than 20 seconds) show the full connection and display the name of our mobile provider. Then it disconnected.
After that, both OpenFlight and FreeFlight do not connect anymore. We tried rebooting everything but no luck.
I am able to connect into the drone using our dronebox and ADB. I can verify that the drone has internet connection by issuing “wget mapture.ai” for example. Is there any ADB command we can try to further debug the connection. Is it possible to see more information in the Parrot Cloud servers or SIP backend?
Interesting observations: Apparently the drone started synchronising with FreeFlight7, which disabled the 4G modem. Then all 4G connection was lost. I now managed to connect through our dronebox using Olympe and re-enabled the 4G modem. The drone now connects again through FreeFlight7.
However, the connection through OpenFlight is still not working.